Should you wish to return an item due to a change of preference, kindly inform us at contact@mellowdays.co.uk within 14 days following the delivery date. To qualify for a full refund, the item must be unused, unassembled, in a saleable condition, and retained in its original packaging. Buyers are responsible for the direct cost of returning the goods.
- Upon authorising your return, we'll provide instructions on how and where to send your package. Please obtain proof of postage when returning items.
- Goods remain your responsibility until they reach our warehouse. In the event of unnecessary handling, partial assembly, or if the item lacks its original packaging, a deduction from your refund may apply. We shall communicate any such deductions clearly before processing the refund. Your satisfaction is our paramount concern.
- If the refund is approved, you’ll be automatically refunded on your original payment method within 10 days. This period can vary depending on the payment method used or due to the specific conditions of your bank.
Faulty Items and Issues
- We strive to ensure that all orders arrive in perfect condition. In the rare instance that an item is faulty or damaged, please report defects, damage, or the receipt of the wrong item within 72 hours of delivery to contact@mellowdays.co.uk. Attach clear images or videos of the issue for a prompt resolution. If the product is faulty, you have the right to a repair or replacement. We are committed to resolving your concerns swiftly and ensuring your satisfaction.
- Please note: The unique nature of solid or reclaimed wood and its inherent markings, such as knots and grain patterns, are not grounds for exchange unless they impede the product's functionality and structural integrity.
- For any manufacturing fault occurring within 6 months of receipt of your product, we will offer a repair or replacement. However, we cannot be held responsible for damage resulting from normal wear and tear.
